Shipping info



We ship globally, Shipping to top tier countries are shipped via the below courier services

  • United States (via 4PX or ePacket)

  • United Kingdom (via 4PX)

  • Australia (via UBI)

  • Canada (via UBI)

All other ePacket countries will utilize the ePacket service, countries that do not have ePacket services available in their country will be sent with the fastest alternative. Packages to non ePacket countries may experience slightly longer delivery periods. For a list of ePacket countries please see the list at the end of this page. 

Orders are usually shipped out within 48 hours.

To all of the respective countries via the mentioned delivery service provider, the shipping time is generally 7 working days.

Please note that orders MAY take up to 2-4 weeks depending on demand, we try our best to deliver all our orders as soon as possible however unfortunately, the circumstances are at times beyond our control. 

Clients will receive an email with a tracking number after the order has been shipped.


Orders made are shipped by New Way Beauty Monday through Friday. Orders placed on the weekend will be processed on the following Monday morning. Orders placed on public holidays will be processed on the next business day.
Orders for available items in stock will be sent within 2 business days from the order date. Items temporarily out of stock will need to be ordered from the warehouse in Italy and will take approximately 14 working days to be delivered. Please ensure you are aware of the shipping times for each item. There are times where items showing as available may be temporarily out of stock due to timing issues with our warehouse system and we apologise for the inconvenience. New Way Beauty reserves the right to postpone shipment in case of circumstances beyond their control.


Shipping is absolutely FREE on all items.


Should your order be misplaced, lost or stolen please contact our customer service department at [email protected] to conduct an investigation on your behalf and to ensure delivery of your order.

ePacket Country List

  1. Australia
  2. Austria
  3. Belgium
  4. Canada
  5. Denmark
  6. Finland
  7. France*
  8. Germany
  9. Greece
  10. Hong Kong
  11. Hungary
  12. Ireland
  13. Israel
  14. Italy
  15. Japan
  16. Korea
  17. Luxembourg
  18. Malaysia
  19. Mexico
  20. Netherlands
  21. New Zealand
  22. Norway
  23. Poland
  24. Portugal
  25. Russia
  26. Saudi Arabia
  27. Singapore
  28. Spain
  29. Sweden
  30. Switzerland
  31. Thailand
  32. Turkey
  33. Ukraine
  34. United Kingdom
  35. United States
  36. Vietnam