F.A.Q

ORDERS

1) HOW DO I PLACE AN ORDER?

Simply select the item you’d like to purchase and click “Add to Shopping Bag”. Click “Checkout now” and a page will appear so you can insert your billing and shipping details. Follow the checkout instructions provided and select your preferred payment method. Once you’ve reviewed and confirmed your order, and have accepted the terms and conditions, your order is placed and you’ll receive a confirmation email.

 

2) WHICH PAYMENT METHODS ARE ACCEPTED?

We accept payment via Visa, MasterCard, American Express, PayPal or Sofort Banking wire transfers and BitCoin. Bank transfers and payment on delivery (COD) are not accepted.

3) MY PAYMENT HAS BEEN DECLINED. WHAT SHOULD I DO?

 Kindly double-check that the details you’ve submitted are correct. For credit card payments, make sure that the expiration date, billing address, and 3-digit code on the back of your card have been entered correctly. When paying by credit card or prepaid debit cards, the Secure Code system may ask you to insert a password provided by your bank as an additional security measure. It’s possible that the payment was blocked by your bank. Please contact them for further details.
If the problem still persists, you could try an alternative payment method or contact our Customer Service at [email protected]

 

4) CAN I MODIFY OR CANCEL MY ORDER?

Once you’ve received the order confirmation email, it is not possible to make updates online. Please send your request to [email protected] as soon as possible, and our Customer Service Team will determine what actions may be taken, depending on what stage the order has reached.

 

5) CAN I MODIFY THE DELIVERY ADDRESS AFTER PLACING MY ORDER?

Once you’ve received the order confirmation email, it is not possible to make updates online. Please send your request to [email protected] as soon as possible, and our Customer Service Team will determine what actions may be taken, depending on what stage the order has reached. For payments made via PayPal, for security reasons, New Way Beauty reserves the right to deliver only to the address associated with the PayPal account.

 

6) HOW DO I USE MY PROMO CODE?

Promotions, or Promo Codes, provide you with discounts on your online purchases. To receive your discount, insert the Promo Code in the appropriate field during checkout. You will immediately see the discount applied to your total order. Only one Promo Code can be used per order. Some restrictions may apply regarding the validity period, product category, and/or purchase order minimums. Any and all restrictions will be stated in the promotion. Promos which reduce an item’s price can’t be used on products which have already been discounted.

To receive Promo Codes, subscribe to our Newsletter.

 

7) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The delivery time frame is specified in each item’s Product Details. The estimated period is based on the expected production time frame, and depends on product type and stock availability. In some cases, your item may be specially made just for you, and the time frame depends on the artisanal production process required by our Florentine workshops.

Standard shipping time is within 1 to 4 weeks.
New Way Beauty will make every effort to respect the stated delivery time frame. We will always inform you if issues arise during particular holiday periods, or if there are unexpected production delays. You will see a notification in your Shopping Bag, or you’ll receive an email from our Customer Service Team.

 

8) HOW DO I VIEW MY ORDER AND CHECK ITS STATUS?

If you have made the purchase from a registered account, go to "My Account" and click on “My Orders”, where you’ll see a history of all the orders you’ve made. You’ll be able to check on the status of each order. We will send a delivery notification 24-48 hours prior to delivery to the email address you provided during checkout. If you made your purchase as a guest user, or without having logged in to your account, please check the automatic emails that you will receive to the email address indicated in the order.

 

9) WHAT KIND OF PACKAGING DOES MY NEW WAY BEAUTY PRODUCT COME IN?

All New Way Beauty products comes in our signature packaging, which also contains our warranty. You can add a gift bow during checkout.

Product-specific packaging is provided, taking into account each product’s characteristics and shipping requirements. You can view the packaging in each item’s Product Details. Shopping bags are provided upon request during checkout.

 

10) CAN I REQUEST ADDITIONAL GIFT BOXES OR GREETING CARDS?

If you’ve purchased gift items you’re giving to more than one person, it’s possible to add additional gift boxes during checkout. When you check (✓) Greeting Card, you’ll also receive a New Way Beauty Greeting Card where you can write your best wishes.

 

11) I RECEIVED A GIFT CARD. HOW CAN I USE IT?

By shopping online! Your New Way Beauty Gift Card can only be used to make purchases at our official online shop www.newwaybeauty.com. It can be used towards any of our online products. Log in to our site using the same email address where you received your Gift Card. Insert your unique Gift Card Promo Code in the appropriate field during checkout in order to receive your discount for the exact value specified in your Gift Card. The card can only be used towards one order and the entire value of the card must be used. For complete details related to Gift Card Terms and Conditions, see Gift Card.

 

SHIPPING & DELIVERY

1) WHICH COUNTRIES DO YOU DELIVER TO?

The New Way Beauty online shop delivers to USA, Canada, United Kingdom & Germany. Should your country not be listed feel free to send us an email at [email protected] and we will make arrangements to send our items to you.

2) HOW CAN I TRACK MY ORDER?

New Way Beauty will send you a confirmation email once your order has been shipped. You will also receive an email containing the Tracking Number, which you can use directly on their website to track your shipment. If problems arise with the delivery, you’ll receive email notifications from our Customer Service Team.

3) HOW DOES YOUR DELIVERY SERVICE WORK?

Orders are shipped via ePacket and in general, the courier service makes up to 3 delivery attempts over a period of 3 consecutive business days.

If no one is present at the time of delivery, an Attempt Notification is left. If all 3 delivery attempts are unsuccessful (or if the address provided is incomplete or incorrect), the package will be held at a nearby courier facility for 5 days, pending further instruction.

4) WILL SOMEONE NEED TO SIGN FOR THE PACKAGE?

In general, a signature is required at the time of delivery. In the case of UPS deliveries to private/residential addresses, the driver is authorised to leave the package with a neighbour (Indirect Delivery).

If your order is being left in a secure location, UPS may deliver without requiring a signature. The driver will leave you an InfoNotice stating where the package was delivered. It’s at UPS’ discretion to determine what constitutes as a secure location. In Europe, this option is only available for Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, The Netherlands, and United Kingdom, and is limited to Letter Box Release (LBR), which is allowed when packages are small enough to fit entirely into a letterbox without being damaged. This option is not available for packages containing declared high-value items and/or high-risk material, nor is it available for orders shipped as per the Signature Required or Adult Signature Required options.

5) CAN I HAVE MY ORDER DELIVERED TO A PO BOX?

For security reasons, we don’t deliver to PO Boxes or similar. An address is required where someone can sign for the package. If an order is shipped to a PO Box, our Customer Service Team reserves the right to request an alternative address, or to reimburse the order if a valid address is not provided.

 

6) IS EXPRESS DELIVERY AVAILABLE?

Express delivery is available in many EU cities. If this option is available in your city, once you’ve entered your zip code during checkout, you’ll have the option to select standard or express delivery. If you select express delivery and complete payment by 14:00, your order will be delivered by 12:00 on the following business day. if the option is not available send us an email with your order number requesting a quote for express shipping.

 

RETURNS & EXCHANGES

 

1) CAN I RETURN OR EXCHANGE AN ITEM THAT I BOUGHT ONLINE?

If you’re not satisfied with your online purchase for any reason, you can return the item within 30 business days of the date of delivery. For complete details about our return policy, see "Returns"
Once we’ve received the returned item and confirmed all conditions have been met, we’ll exchange the item or proceed with your refund as per your request.

2) CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO A NEW WAY BEAUTY STORE OR AUTHORISED RETAILER?

No, it is not possible to return an item bought online to a New Way Beauty store or authorised retailer. Please follow the return procedure as described above.

3) I RECEIVED A DEFECTIVE/INCORRECT ITEM, OR AN ITEM IS MISSING. WHAT SHOULD I DO?

Please immediately contact our Customer Service Team at [email protected]  and send us a picture of your order. All orders are hand-packed by our staff, so human error is possible. We photograph the orders during packaging, so our Customer Service Team will compare photos and be able to immediately verify the error and proceed to rectify the problem.

 

GUARANTEE & REPAIRS

 

1) DOES MY NEW WAY BEAUTY PRODUCT HAVE A GUARANTEE?

All New Way Beauty products come with an 6 month guarantee that covers manufacturing defects. The guarantee is date stamped and placed together with the item inside our signature packaging. In order to take advantage of the guarantee, you must present both the receipt showing the date of purchase and the guarantee certificate, which has been date stamped and signed by New Way Beauty. Please retain your receipt/invoice or pass it on to the gift recipient.
Loss of color due to improper use is not considered a manufacturing defect. Damage resulting from normal wear and tear, misuse, or oxidation is not covered by the warranty.

 

2) AN ITEM I PURCHASED ONLINE IS NOW DAMAGED. CAN IT BE REPAIRED?

If items purchased online is damaged during the 6 month guarantee period and meets the guarantee conditions, New Way Beauty will replace the item. Please contact our Customer Service Team at [email protected] for instructions.

 

3) THE DAMAGED ITEM WAS PURCHASED AT AN AUTHORIZED RETAIL STORE. CAN IT BE REPAIRED?

Please visit one of our official retail stores and they will take care of the repair or replacement as per our policy. Please bring the damaged item along with your receipt and the warranty certificate, which can be found inside the original packaging.

 

4) HOW CAN I CARE FOR MY NEW WAY BEAUTY PRODUCTS?

To maintain optimum functionality of your New Way Beauty product, follow the care and cleaning instructions provided at Guarantee & Care Instructions.  Use a soft, dry cloth to clean the devices. Don’t use any type of brush or abrasive material which could scratch or damage your item.

 

CUSTOMER ASSISTANCE

1) I’M HAVING TECHNICAL DIFFICULTIES USING THE WEBSITE. WHO SHOULD I CONTACT?

It may just be a temporary issue, or it could be related to your Internet connection. Make sure your Internet is working, and try again after a few minutes. If the problem persists, email us at [email protected]

 

2) I HAVE ADDITIONAL QUESTIONS. HOW CAN I CONTACT YOU?

For questions related to our online shop

The New Way Beauty Customer Service Team is always eager to help. Email us at [email protected] and you’ll receive a reply within 24 hours.
Or send us a message via the website Or via WhatsApp on our number +27 82 890 1654 Monday to Sunday from 9:00-18:00

For general inquiries related to Nomination’s products and services
For general inquiries not related to our online shop, please email us at [email protected]

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